Application Support Analyst
Auckland
Category IT Jobs
M tnei tranga - About the role As an Application Support Analyst, you will provide comprehensive level 1, 2, and 3 support to our internal business users. Your primary focus will be on technical support for applications, including incident and request ticket management, knowledge base improvement, and ensuring outstanding customer service. You will excel in efficiently prioritising incidents and requests, swiftly resolving issues when feasible, and escalating them appropriately when necessary.
You will proactively identify and tackle common support challenges, working closely with outsourced teams for their expertise. Building a comprehensive understanding of our IT landscape, you will provide exceptional support tailored to Whakarongorau Aotearoa and their needs. As the successful candidate, you will forge strong relationships with our business stakeholders, showcasing a commitment to cultural sensitivity and the guiding principles of Te Tiriti o Waitangi.
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Date 17 Nov 2024
Location Auckland
Job Type
Salary
Category IT Jobs
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