Tau ake r te moana nei, e papaki kau ana ki te kau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mu, he pou hononga mu, kia herea ki te pono, kia herea ki te tika. Kia mau, kia ita, kia - haumi e, hui e, tiki e Te Tranga | About the role As an Assistant Library and Community Hub Leader you will welcome and assist community members to access library services (including physical and digital resources, programmes and events) and be the first point of contact for enquiries relating to Council's services. This position is responsible for management of the Library team when the Library and Community Hub Leader is absent.

This is a full time role primarily based at Ppmoa Library providing excellent customer service to the community. The hours of work are 40 hours per week, worked Sunday to Thursday. Some of your responsibilities will include: Providing information to customers about Council services, community engagement, bylaws, policies, and procedures across a range of council activities.

Assisting with the promotion, booking and delivery of library programmes Managing health and safety situations that affect staff and customers Training staff in library and council processes and procedures Rostering staff across a 7 day week, as well as spreadsheeting staffing requirements for the future Upskilling knowledge of Te Ao Mori, library databases, computer programmes, changes in technology, health and safety. Ng Pukenga | What you'll need to succeed Experience and knowledge of front line library procedures OR Council customer service environnment Experience in managing a team and customers in a public space A commitment to improving customer experience The ability to communicate with people within our diverse Tauranga City community Resilience when dealing with challenging customers and situations T Ttou Kaunihera | About Tauranga City Council Tauranga City Council is one of Tauranga's largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team. We offer career development opportunities and always strive to ensure that you feel valued and supported in the workplace.

Te Tukanga | How to apply For more information, refer to the detailed position description attached. For specific queries about the position, please contact Michelle Englehardt at Michelle.Englehardttauranga.

govt.nz Please note we will not be accepting applications via email. If you wish to apply, please click 'Apply' at the bottom of this page and follow the link.

Applications close: 11:59pm Sunday 4th February 2024. Our selection process may include behavioural interview(s), psychometric and ability assessments, reference checks, and pre-employment screening. Tauranga City Council will not accept applications or contact from any placement service, temporary staffing agency, or professional recruiter for this vacancy.

If/where Tauranga City Council requires the support of a recruitment agency.