Associate Renewals Manager - AMER at GitLab Remote The GitLab DevSecOps platform (https://about.gitlab.com/solutions/devops-platform/) empowers 100,000 organizations to deliver software faster and more efficiently.

We are one of the world's largest all-remote companies (https://about.gitlab.com/company/culture/all-remote/guide/) with 2,000 team members and values (https://handbook.

gitlab.com/handbook/values/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (https://vimeo.

com/778157354) . Overview - The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience.

The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle. What you'll do - Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction. - Execute the renewal process to ensure ARR is retained or expanded - Evaluate license usage and complete the true-up requirements - Understand and align customer's business needs and goals to generate renewal quotes - Provide renewals adminstration support to Renewals Managers, and Account Executives - Ensure that renewals are closed on a timely basis - Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics - Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval What you'll bring - Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM) - Demonstrated progressive experience with B2B software sales - Experience with subscription GTM approaches for customer success management and renewals - Effective communicator, strong interpersonal and collaboration skills - Motivated, driven and results-oriented - Strong negotiation, presentation and closing skills - Preferred experience with technical products.

Experience with DevOps, software development lifecycle, or application development is a plus. - You share our values, and work in accordance with those values. How GitLab will support you - Benefits to support your health, finances, and well-being (https://about.

gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) - All remote, asynchronous (https://about.gitlab.

com/company/culture/all-remote/asynchronous/) work environment - Unlimited PTO (https://about.gitlab.com/handbook/paid-time-off/) (paid time off) - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan (https://about.

gitlab.com/handbook/sto.