Req ID: 58808 Department: NZ Personal Banking Contact Centre Division: New Zealand Location: Christchurch M te tranga - About the role Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. Were making this happen by improving our customers financial wellbeing so they can achieve incredible things, and we need the passionate people to help us achieve this.

As a Service Consultant, youll assist our customers with a variety of Retail, Cards and Digital Banking solutions, troubleshoot any issues they may have and provide information on any other products or services that may be relevant. Our close-knit Service Consultants come from a range of backgrounds but they all share one thing - a passion for connecting with people and customer service. Experience or qualifications in banking arent required to be great in this role well teach you everything you need to know about banking and continue to invest in you and your career by providing ongoing one-on-one coaching and professional development to set you up for a career that can go many places.

Because at ANZ youll be getting what you need to take the next big step in your career. And move in leaps and bounds towards even bigger things with us in the future. Taipito krero m te Tranga - Role details Start Date: Monday 25th March 2024 Location: tautahi - Christchurch, High Street To ensure you are fully supported in your learning journey, we require you to commit to learning onsite at our Contact Centre Hubs (High Street & Riccarton Road).

Once training is complete, your team leader will advise you of the requirements to transition into hybrid working Shifts: Variety of shifts available, all include one weekend day Hours: Start between 09.00am - 12.00pm and finishing between 5:00pm - 8:00pm - on a rotating monthly roster, working 7.

5 hours per day (5 days per week), 37.5 hours per week Training: Initial 7 weeks of full-time training from start date, Monday to Friday 8:30am to 4:30pm before moving into normal hours and days of work for approximately two months. Following this and additional 2 weeks of full-time training, Monday to Friday 8:30am to 4:30pm.

Role Type: Permanent, must be a NZ Resident or NZ or AUS Citizen to apply Ka aha t r e kite ai? - What will your day look like? Work with a large, energetic service team to support customers over the phone You are likely to support 50-60 customers per day through personalised and meaningful conversations assisting them with their Everyday Banking needs across retail, credit cards, fraud, disputes and digital self-service education for our customers Provide peace of mind to our customers by troubleshooting any issues customers may have e.g. technical issues, lost and stolen cards, etc Work in a professional environment meeting customer-centric and risk metrics and targets as necessary Build your skills and banking knowledge quickly through on-going formal training and m.