The company Randstad are proud to be exclusively partnering with one of Aoetearoas most well known and largest energy brands. This company is all about making a difference to the quality of life of their customers, communities and each other. They focus on delivering outstanding products and even better service to their customers.

People truly are at the focus of everything that they do. Whats in it for you? Competitive package Flexible working - you choose where & how you work - this role can be based at various locations including Wellington, Dunedin, Levin, Auckland & more Share scheme E-bike borrowing scheme Retail discounts Health insurance Buy more leave About the role The National Customer Care Manager role is a key leadership role, responsible for managing the frontline service delivery function, encompassing over 350 people. This role requires a person with extensive strategic and operational experience at a senior level.

A person who is confident with expressing innovative and creative ideas to improve outcomes and the ability to execute strategy with courage, determination and inspiration. The successful candidate will have high EQ and prioritize diversity, inclusion and belonging as key strategies to leading a successful team and work programme, recognising that a diverse workforce is essential for innovation and achievement. Building trust, sharing ideas, encouraging self management and participation are qualities that will not be compromised.

This role will involve travel. About you Youll have proven experience in customer management at scale - focusing on human-led interaction Experience using data to leverage decision making Strong leadership & coaching Change management experience Financial acumen and ability to deal with large budgets Lead through challenges Implement strategy - be a thought leader Next steps If this sounds like something youd like to explore further, please do not hesitate to contact Elizabeth on randstad.co.

nz / 04 471 6463 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background..