Customer Consultant Wellington CBD Were looking for an all-round customer experience superstar Providing an outstanding customer experience is our highest priority. If you are passionate about finding ways to surprise and delight customers, are experienced in navigating a number of technical systems and processes, and can multi-task, were keen to hear from you We are looking for someone who is: Experienced in providing exceptional customer service A natural problem-solver and quick learner A Passionate team player Call centre or Energy industry experience would be an advantage but not essential. Whats in it for you? Awesome central location close to the capitals best cafs, shopping, eats and bars Great office environment, team culture & social activities Health and Wellness flu vaccinations, access to regular health checks, fruit in the office, work/life balance initiatives Life and Medical insurance cover.

More about the role The Powerco Customer Hub is the central point for all customer queries, coordinating customer connection processes, and delivering outstanding customer service at each point to ensure an amazing customer experience. As a Customer Consultant youll be part of our customer team who take inbound calls from gas and electricity customers. To provide outstanding customer service, you'll need to collaborate with people from different areas of the business, do what you say youre going to do, always be looking for ways to make life a little better for our customers, and communicate clearly.

In your day to day work you will be: Supporting customers via different channels calls, emails, texts, and webchat Arranging, managing and coordinating project work requests from job creation to closure Quality checking documentation and data from our contractors Using systems such as SAP, Salesforce, ArcGIS and CWMS (experience in these systems isnt required) Building strong relationships with contractors, gas billing companies, gasfitters, and internal teams About us At Powerco, we bring electricity and gas to over 900,000 customers across the North Island. Were passionate about doing mahi that keeps over 1.1 million customers connected and enables energy choices as we support Aotearoa on the journey to a low-carbon future.

Our purpose is to connect communities. Its at the heart of everything we do as we serve our customers now and into the future. Ng Tikanga - Our Way, is what guides us to achieve our purpose and ensures were better together, work smarter, proud to be here, and future focused in how we work together with each other, our communities, and industry stakeholders.

Applications close: Sunday 11 February 2024 Our ability to get the best out of people is what sets Powerco apart. We realise that candidates especially from underrepresented and neurodiverse backgrounds often wont apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to.