Customer Services Representative - Auckland
Waiouru
Category Customer Services Jobs
We Love Glass At Viridian, we are part of the whole glass process. From processing the material through to installing and watching our glass come to life. Which is why our love of glass flows through everything we do.
Today, we are one of the largest glass suppliers and mafacturers in New Zealand. We have built our business around celebrating glass with passion. Why? Because we know that natural light creates healthier, happier and more connected spaces.
This excites nuand inspires us, and we want to share it with the world. Our Company values are: Customer Care: customers at the core of decision making | People Focus: being people focused is being results-driven | Accountability: we keep our word | Performance: The right results count We believe commitment to safety and excellence is fundamental. We achieve success through innovation, technology and dedication to our customers.
The opportunity The customer service team work closely with the Sales and Operations team to deliver the best possible experiences to our customers. What will I be doing? Building rapport with customers to anticipate their needs in order to deliver outstanding customer service experiences Responding to customer service and sales enquiries via phone and email Data entry - creating and maintaining customer orders and sales quotes Coordinate outsourced production with powder coaters and engineers Collaborating with Sales & Operations to keep customers up to date with products; manufacturing and delivery capabilities and disruptions Handling complaints The ideal candidate will have: Previous experience working in a customer service role is preferred. Experience in the glass industry is a plus but not necessary, training will be provided.
Excellent written and verbal communication. Strong data entry speed and accuracy. Excellent attention to detail.
The ability to build rapport with a wide range of people. Proactive self-starter who is positive, energetic and driven to deliver outstanding customer outcomes. Positive in the face of adversity and calm under pressure.
What's in it for me? Great exposure to both the construction and manufacturing industry that will complement your career. An opportunity to build on your customer service experience. A supportive team environment How to apply: If this sounds like you we want to hear from you Please click "Apply For this Job", this will take you to our Viridian Glass careers page.
Viridian has a strong commitment to workplace, health and safety and the well-being of our people.You must have a legal entitlement to work in New Zealand. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening before a formal offer is made.
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