Hi And thanks for stopping by Were MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place. Were always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better.

Take your career to a new dimension at MYOB. About the Team This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

The Opportunity We are expanding our MYOB CRM team, and we are on the lookout for an enthusiastic, self-driven, and tech-savvy individual who is deeply passionate about making a positive difference for our customers. This is your chance to become an integral part of our highly engaged and high-performing team. At MYOB we don't just offer a job; we provide a platform for growth, learning, and collaboration.

Your role goes beyond tasks it's about being part of a community that thrives on collective achievements and supports individual goals The Role This is a customer service and support role where you sit in our support centre. The team helps investigate, manage and prioritise product enhancements and defects and then collaborates with the product managers to influence positive changes within our Customer relationship management product (known as MYOB CRM). You will then own the communication aspect sending out resolutions to customers as well we updating internal help sources.

In this role you'll be doing a mix of phone support and email support to customers using MYOB CRM - a fast growing and exciting product. About You - Previous customer service experience - preferably technical support or in a contact center Ability to convey ideas, processes and theories to customers. Have a high level of self motivation and an ability to work autonomously to respond to customers digital support queries.

The ability to manage internal partners and influence decisions. The ability to quickly identify and communicate potential problems, risks, and issues with potential call drivers. Experience with SQL desirable but not essential Our Culture & Benefits Our values have stood the test of time.

If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters. \uD83C\uDFA5 See what it's like to work at MYOB and what we're all about. \uD83C\uDFAF Do your best work in a flexible work environment, right down to financial assistance to set up your home officeits called Fle.