Support, Problem solve, and Advise - ensure our customers can use our online ordering system and are kept informed of changes Bring your web solutions and customer service skills to the role Problem solve and advise - work with staff and customers RE-THINK what you know about OfficeMax Join us for our next stage of growth OfficeMax has RE-SHAPED the business to enhance our customer's experience Being able to adapt and evolve has been key to our success. Although our purpose to empower successful and sustainable workplaces across Aotearoa, New Zealand has not changed; the landscape in which we work in has. From product development and service offerings to how we work internally, OfficeMax has taken the time to RE-FOCUS on the future of work, while listening to what our customers need.

It's now time to deliver on that, and fuel our next level of expansion - haere mai, come join us The role: E-Business Helpdesk Representative Reporting to our Service Desk Manager, our E-Business Helpdesk Representatives provide e-Business helpdesk support to enhance our customer's experience. Problem solve and provide advice to support our customers and your internal stakeholders, in order to navigate our web platform - and ultimately place orders Your key responsibilities are: Provide e-Business Helpdesk support and issues resolution via ticketing system, phone, email and chat Support internal/external customers with OfficeMax and MySchool website problem resolution and/or procedural advice Liaise with relevant, internal OfficeMax teams e.g.

accounts team to confirm all registration information requirements Ensure accuracy of customer registration profile set-up including, correct account, department, company business rules and where necessary, contact customer to confirm same Advise of, or escalate issues with customer satisfaction to the Service Desk Team Lead so these can be resolved Monitor websites and verify any website up/down-time and/or functionality issues with the e-Business Development team Circulate timely internal communications regarding website status to all internal OfficeMax team members, including updates Support internal managers with website training guide assistance as required What you will bring: 1-2 years' experience as Helpdesk or customer service support member preferable Commitment to customer satisfaction Strong technical knowledge of the Internet along with related browser applications Empathetic and adaptable interpersonal skills Demonstrated problem solving ability Attention to detail Previous experience with Salesforce and Pronto would be beneficial People and Culture A business that cares, take your birthday and a wellbeing day off on us Staff buying rates Hybrid working arrangements with at least three days based in the office Free parking onsite with a discounted caf Great people A business you can be proud to work for Our people are genuine, and proactive solution finders. We care about our colleagues, customers and the company'.