Field Engineer Full-time Wellington, New Zealand 9 Feb 2024 Our purpose Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in peoples lives and help organisations use the power of tech to innovate and grow. About Datacom Our offices are based in (Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney Auckland, Wellington, Christchurch). We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance.

We therefore leave it to you and the team you join to figure out what works best We have over 6,500 people across our global offices, and generate an annual revenue of over $1.48 billion, this makes us one of Australasias largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.

With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. About the Role The Field Engineer is responsible for providing highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

The role is base on-site with one of our key clients. We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders changing requirements and this can mean we evolve in our roles to meet those needs. Please note: Due to the security requirements of our customers, this role is only available to New Zealand Citizens and/or Permanent Residents having lived in NZ for min.

5 consecutive years. Experience 2 years of preferred IT experience. Experience with installation, diagnoses and repair of pc systems, end user devices and software (e.

g. laptops, desktops, tables, Intune, O365, current Windows Operating Systems) Working familiarity with server and networking equipment Skills Full drivers license and own vehicle (mileage allowance payable) Ability to work on assignments of moderate scope where analysis of situations or data requires a review of a variety of factors. Understands implications of work and exercises judgment within defined procedures and practices to determine appropriate action.

Assures adherence to budgets, schedules, work plans, and performance requirements. Ability to frequently interact and network with a variety of stakeholders and team members within own area of expertise. Ability to work in large, collaborative teams to achieve organisational goals.

Proven analytical and problem-solving skills. Ability to translate user needs into a technical solution. Excellent customer relationship building and management skills.

Effective presentation skills.