Field Service Engineer Level 2 - Wellington Location: Asia Pacific, New Zealand, Auckland Ref: DETECTIONAPAC01216 Division: Smiths Detection Job Function: After Sales Service Repair About Us SMITHS DETECTION MAKING THE WORLD A SAFER PLACE Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe Life At Smiths - Global leader: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we're delivering threat detection and screening solutions to safeguard the world from threat Digital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success Exciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML International environment: With some projects, work requires global collaboration and the potential to travel and grow with the business As a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers.

Possesses excellent communication skills, both oral and written. Demonstrates strong repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly.

Cross trained on main relevant products in the company's product portfolio and services them at customer sites. Eagerness to be involved in special projects, some of high profile/value/complexity, and/or in direct support of applicable project lead, as assigned. Performs fault trend analysis and collaborates with relevant stakeholders to develop a solution.

Has a sound knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed. Troubleshoots, services, installs (deploys) and repairs equipment at customer sites. Maintains Service Management System and Teams platform to properly initiate,organize and maintain all field service and job files until work is completed.

Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work. Duties & Responsibilities What you'll do: Responsible for meeting daily service needs and driving customer satisfaction Installs, repairs and maintains equipmen.