About Hilton Auckland Our nautically-inspired 5-star hotel sits on the end of Princes Wharf, home to a wide variety of fine shops, restaurants, and bars. With seven flexible function spaces, we host carbon neutral meetings for up to 750 guests We are looking for a Groups, Meetings, & Events Manager lead our Conference & Events team to high achievements. This role is responsible for the successful handling of groups involving 10 or more guestrooms and ensures effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Cluster Commercial Director - North Island, maximizing business opportunities.

What will I be doing? This role involves: Liaise closely with the GM&E team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events. Devise strategic conversion plans by quarters with close collaboration with Commercial Director and forward pipeline planning Prepare proposals and contracts for leads, addressing inquiries received from Sales Managers. Follow through from negotiation until departure for events assigned.

Liaise with clients on finalizing details and give professional advice on set-ups and planning of events. Practice up-selling at all opportunities to maximize revenue. Ensure effective communication with clients and internal departments.

Responsible for the dissemination of groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings.

Maintain close coordination with respective departments on organizers' requirements and last-minute event requirements. Be visible to organizers and clients during their event / group dates and monitor guest satisfaction. Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.

Regularly review master account postings to ensure postings are correctly done. Review bills with organizers regularly so as to eliminate adjustments needed on final invoices. Maintain close communication with concerned Sales Managers during the process.

Involve concerned Sales Managers during post-event meetings and post-event follow-ups such as sending thank you letters and post-event critique forms together. Verify total charges and layout of invoices prepared by the Accounts team and send out to organizers. Obtain feedback from clients and follow through with the necessary actions.

Refer leads and send event profile information to relevant sister hotels, NSO / ISO (if any). Maintain the active event profile database and group chart. Establish and maintain files of major accounts, assisting the Director of Banquet Sales in maintaining the accounts management system.

Establish good working relationships with internal customers (other departments of the hotel) and extern.