Coronial Services Unit Ellerslie, Auckland Duty Coroners Office (NIIO) Co-ordinator Te Haeata/The Opportunity The Ministry of Justice provides administrative support to the Coroners of New Zealand. We are a small team which providers a 24/7 service on behalf of Coronial Services . As part of this team you will be the first point of contact to answer inbound enquiries you will accurately and calmly identify the needs of your caller and ensure the appropriate response and action is taken using your knowledge and experience.

You will be utilising your customer service skills and at other times you may be processing a range of administrative tasks associated with the management of matters notified to the Coroner. You will be a key link between the Coroner and other relevant parties and the file management systems to ensure everyone has access to the information required to maintain a highly effective and service minded service. You will need to be available to work across all shifts, 07:00 to 15:30; 15:30 to 00:00; and 23:00 to 07:30 as an example and be available to work public holidays, weekends and weekdays.

We can offer working from the office based at Ellerslie, where we have staff parking available, with the possibility of some home base working and also the possibility of working from home at a location other than Auckland if close to one of the Coronial Service Units based around New Zealand. pkenga/Skills and Experience If these are your Key Skills then we would like to hear from you: Ability to communicate and build rapport with people from all walks of life Ability to question and listen to what people need, analyse information and act quickly, decisively and make accurate decisions Ability to handle stressful and emotionally difficult situations with a level head and a sensitive approach Integrity A passion and empathy for helping others in need, Ability to think on your feet; Resilience and professionalism in the face of adversity. Collecting and collating correspondence from various internal and external sources.

Ensuring critical and sensitive information relating to cases is stored, retrieved and communicated appropriately with a broad audience M mtou/About us At Te Th o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa. Joining Te Th o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. He aha ng painga o tnei mahi mu/Ng painga o tnei whi mahi/What's great about working here We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be.

These include: 22 days holiday leave flexible work hours where possible an online professional development portal access to a variety of inclusive and proactive networks See our full range of benefits here. With a wide range of jobs, you also get the chance to gain a variety of s.