Regional Service Manager New Zealand Location: Asia Pacific, New Zealand, Auckland Ref: DETECTIONAPAC01239 Division: Smiths Detection Job Function: After Sales Service Repair About Us SMITHS DETECTION MAKING THE WORLD A SAFER PLACE Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe Life At Smiths - Global leader: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we're delivering threat detection and screening solutions to safeguard the world from threat Digital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success Exciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML International environment: With some projects, work requires global collaboration and the potential to travel and grow with the business What you'll do - Monitor and report on the Region's safety compliance, audits and events/actions.

Report and investigate incidents, conduct lessons learned exercises, develop corrective action plans and account for incidents in the approved customer/Smiths reporting systems. Conduct Safety Weeks and workplace inspections for sites under your control. Liaise with Key Account Manager to maintain a professional relationship with key clients within the applicable Region.

Oversee the scheduling and preventative maintenance programs of the Southern Service Team to ensure compliance and On-time delivery. Ensure operations meet contract Service Level Agreements with customers throughout your region. Assist Key Account Manager in the development and management of service contracts within your region.

Apply Continuous Improvement to service delivery. Plan, schedule, conduct, and coordinate assigned engineering work on customer's equipment; monitor work for compliance to applicable codes, accepted engineering practices, and Smiths Detection standards. Forecast resource requirement for scheduled and unscheduled servicing.

Approve Service personnel timesheets ensuring maximum utilisation rates and reporting. Pre-approval, management, monitoring and reporting of overtime. Approve legitimate expense claims for service personnel.

Work with sales on service input for tender submissions to ensure cost capture and risk reduction. Identify opportunities for servicing and repair which deliver higher margins to the business and allow us to meet the customer requirements. Manage the Talent Development plan and training for all individuals in t.