Regulatory Support Officer Date:  5 Feb 2024 Location:   Auckland Wide, NZ, 1010 Company:  Auckland Council   He angittanga: The opportunity   You will have the opportunity to use your solid organisational and administration skills to provide process support, ensuring the smooth running of our end to end consenting processes for our building consent department. This is a customer-focused role that will allow you to be part of our hardworking and supportive team environment.    Our team strives to provide the best quality service possible to our customers.

With a “can do” attitude there are real progression opportunities for you within the team and wider Auckland Council. This is a role that sits in a fast-paced environment, tight deadlines and working at pace delivering quality outcomes.   Day-to-day you could expect to work on:   To provide end-to-end support for all consenting applications in the Regulatory Services department for Building Consents.

Deliver high quality customer excellence to internal and external customers. Ensure the accuracy and consistency of regulatory consent data. Be responsible for handling all customer inquiries and complaints related to financial disputes, invoicing, and regulatory applications, to ensure satisfactory customer outcomes.

  He krero mu: About you   To be successful in this role you will be system savvy, able to easily adapt to new technology, and have previous experience in administration. Your excellent communication skills will help you excel in this customer-focused role. A proactive nature along with your great attention to detail and understanding of Microsoft Office applications (Word, Excel, etc)  will strengthen your application.

Having a good understanding of building legislation and previous SAP experience would make your application stand out.   What we will be looking for:   Excellent written and oral communication. Minimum 4 years of previous experience in a business administration and Customer Service role.

Confidence around working with complex databases and information. Experience managing financial account reconciliations & Customer disputes.   Ng huatanga kei a mtou: What we offer   Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.

5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming  a world-class city for our ratepayers and residents.   You’ll be joining a team of passionate administrators, who are working towards providing the best local and regional building consenting services for Aucklanders.

Our team is results-driven and genuinely want to help our customers to realise their property dreams. This varied role offers you a different challenge every day and will offer you the empow.