Renewals Manager - AMER at GitLab Remote The GitLab DevSecOps platform (https://about.gitlab.com/solutions/devops-platform/) empowers 100,000 organizations to deliver software faster and more efficiently.

We are one of the world's largest all-remote companies (https://about.gitlab.com/company/culture/all-remote/guide/) with 2,000 team members and values (https://handbook.

gitlab.com/handbook/values/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (https://vimeo.

com/778157354) . OVERVIEW - The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience.

The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle. What you'll do - Extends to that of an Associate Renewal Manager (https://handbook.gitlab.

com/job-families/sales/renewal-manager/associate-renewals-manager-job-grade) - Additional customer relationship developing responsiblities - Ability to identify opportunity and customer level risk and coordinate the mitigation - Provide renewals coverage on larger, more strategic customers What you'll bring - Experienced in driving renewals with predictability and delivering to targeted gross retention rates - Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR) How GitLab will support you - Benefits to support your health, finances, and well-being (https://about.

gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) - All remote, asynchronous (https://about.gitlab.

com/company/culture/all-remote/asynchronous/) work environment - Unlimited PTO (https://about.gitlab.com/handbook/paid-time-off/) (paid time off) - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan (https://about.

gitlab.com/handbook/stock-options/) - Growth and development budget (https://about.gitlab.

com/handbook/total-rewards/benefits/general-and-entity-benefits/growth-and-development-benefit) - Parental leave (https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/parental-leave) - Home office (https://about.

gitlab.com/handbook/finance/procurement/office-equipment-supplies/) support Hiring process - Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.

Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters. Next, qualified candidates will be invited to interview with 2 - 4 team members. Next, qualified candidates will have a fina.