M te tnga | About the role Wellfood, Environmental Services, Orderlies, Security, Fleet Management, Telephone Office, Travel and Mail Services teams combine to form Commercial Services. Through these departments we support a range of non-clinical requirements of our patients. We are seeking a highly motivated and detail-oriented individual to join our dynamic team as a Roster Officer working across the whole division, as part of the Front of House team.

As an integral member of our organization, you will play a key role in ensuring the accuracy and efficiency of time and attendance information for Commercial Services employees. This position is permanent part-time working 25 hours per week (flexible with days and start/finish times) As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3 For further information about the administration and clerical pay equity settlement please follow the link below: PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.

nz) You will be responsible for the following key duties: Assisting roster owners in building and maintaining their rosters. Providing expert advice to roster owners and transactors. Ensuring compliance with Te Whatu Ora rostering strategy, policies, and procedures.

Supporting regular roster maintenance for changes in rosters. Opening and closing rosters and processing time and attendance exception events. Identifying areas of improvement in service and processes.

Keeping customers informed and updating query cases. Answering phone and online inquiries satisfactorily and within a reasonable timeframe. Collaborating with HRSS and support teams to resolve issues.

Maintaining a customer-focused, can-do approach to customer service interactions. Ng pkenga me ng wheako | Skills and experience Qualifications, Experience, Knowledge, and Skills: High level of computer literacy with Microsoft Suite applications. Minimum of NCEA Level 3.

Experience working in a fast-paced administration function. Analytical skills with a demonstrated ability to learn quickly, work accurately, resolve problems, and achieve results. Demonstrated experience working as an effective team member.

Practical experience of rostering practices is desirable. Experience working in the health sector or other large and diverse organizations is a plus. M mtou | About Us - Ko ng tngata, te mtua mahi - Putting people at the heart of all we do - We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Mori are at the forefront of all our conversations.

We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community. The culture at Health NZ Canterbury, is driven by our Mtou Uara (Our Value - - - - - - - s): Care and respect for others - Manaaki me te whakaute i te tangata. Integrity in all we do - Hpai i mtou mahi katoa i runga i te pono.

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