Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process. The Senior Business Development Associate is a full-time position that gives candidates an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies in promoting ISN's products and services.
The position provides a critical link between clients, business development, sales, and management. You will manage relationships with existing clients, oversee the implementation of new software functionality, and travel to meet with existing and prospective clients. Working in an international office for ISN is an opportunity to work closely with a smaller team and be involved with different departments (such as Safety and Procurement) throughout the organization.
Primary Duties & Responsibilities Proactively service and support ISNetworld contractor customers Conduct training on ISN products via phone, web based and face-to-face meetings Act as subject matter expert on assigned processes Field incoming calls, handle contractor customer inquiries and troubleshoot problems Handle account management functions, including relationship building, invoicing and collections Proactively analyze processes and bring forth ideas for continuous improvement Research and develop various resources and reference documents for contractor customers Travel locally for meetings, conferences, and trainings Work in-office with the option to work from home as needed for personal appointments, etc. Education and Training Bachelor's degree from an accredited university and/or equivalent work experience 2 years sales experience Knowledge and Skills Excellent interpersonal skills Strong verbal and written communication skills Proficient presentation skills Strong organizational skills and ability to multi-task Exceptional analytical and problem solving ability Excellent customer service orientation Desire to assume increasing levels of leadership responsibility Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications Strong attention to detail ISN NZD Benefits 100% company-paid supplemental insurance premiums for employees and dependents 100% match of the first 4% of retirement contributions Long-Term & Short-Term Disability Coverage Time Off & Paid Holidays 4 weeks of annual leave per year of service 10 days of sick per 12 months 13 public holidays Monthly cell phone reimbursement, up to $225 NZD Complimentary parking space or monthly reimbursement up to $400 NZD for public transportation Team-building activities and events, including quarterly kick-off meetings and community volunteer day Matchi.
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