Job Description Te Whiwhinga mahi | The opportunity Te Tumu Herenga | Libraries and Learning Services is looking for an exceptional person to join our team in the Tai Tonga South Auckland Campus. There are Student Hubs across our campuses, and they are the physical gateway to the University providing a welcoming, friendly, and mana-enhancing support and advice service for future and current students. We deliver a convenient and unified experience through the provision of mainly in-person services across all areas of being a student, supported by extended operating hours and cross-trained team members.

Our services include guidance and advice on being a student, navigating the University, exploring study options, applying, programmes and courses, progression support and planning, learning support and information, Library and IT student services, and wellbeing, engagement, and employability services. This is a part-time (27 hours/week) permanent position, with a salary range of $54,000 - $57,000 depending on skills and experience. The shift pattern for this role Monday 8-4pm, Tuesday 8-12pm, Wednesday 8-12pm, Thursday 8-4pm and Friday 8-12pm.

For more detailed information, please refer to the Position Description . He krero mu | About you We are looking for candidates who understand that customer service is not a department, it is an attitude. This means you can demonstrate strong communication, problem-solving, IT and customer service skills, along with the ability to interact with people from various backgrounds.

Your passion for great customer service is demonstrated in the pride you take in your work, and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries. Nga Pkenga Motuhake | Important Skills To be successful in this role, you will display excellent leadership skills, communication skills, a helpful and supportive approach, excellent IT skills, and the ability to excel when working independently, and as part of a team. This role includes supervising a team, so delegation of work, and passion in leading a team is beneficial.

As we are a large and complex organisation, relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment. Ng huatanga kei a mtou | What we offer The University of Auckland is New Zealands leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the worlds most liveable cities.

The University is committed to providing an excellent working environment through: Flexible employment practices (including working from home, flexible hours) Up to 6.75% company superannuation scheme A competitive salary with five weeks annual leave In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and extern.