Ehara taku toa i te toa takitahi. Engari, he toa takitini. Success is not the work of one, but the work of many.

Permanent, Part-time 40 hours per fortnight (0.5 FTE) Please note: We support our customers around the clock, 365 days a year - this role may include evening hours during the week and on weekends, so you may be required to work weekends, evenings and public holidays. We are looking for reliable, highly motivated individuals with excellent communication skills, with a passion for providing exceptional customer service.

The positions are located at the Corporate Building in McLeod Street, Hastings. As a Service Desk Analyst, you play a crucial role in handling external / internal calls to the hospital, managing critical alarms and responding to emergencies. We are looking for a qualified or self-taught technology guru: Self-motivated, wanting to upskill themselves and learn something different every day.

Learn new technology on the go, while utilizing your current skill sets. Be able to talk to customers from all walks of life while working through a wide range of technological faults, or requests. Be a flexible and friendly team member.

A joy to deal with and our customer knows you by name because you are unbelievably awesome. Ability to adapt to new processes or changes. We are providing cutting edge new future proofed technology to our customers.

About You: Have a great attitude. Bring Energy and excitement Willingness to learn, with our on-the-job training. Passionate for what you do Be prepared to make quick decisions Willingness to learn and best of all have fun doing it Technically you will ideally know/have: Relevant tooling knowledge in some of these areas is required; Networking, MS Exchange, Active Directory, Messaging, Citrix, Microsoft Teams and Windows environment (such as Office365 and other similar products).

Knowledge in SLA standards and adherence to contractual obligations. Experience with alert monitoring and managing of P1/P2 incidents across multiple teams. Ability to manage devices (Laptops, mobile phones, tablets).

Be comfortable creating and updating knowledge base. 3 years' experience in a customer service environment such as experience in a call centre / IT service desk is required. Relevant tertiary qualification (preferred).

Relevant IT industry certification(s) would be advantageous. Located in the sunny Hawkes Bay we live in pure paradise. We are known for award-winning food and wine, outstanding architecture, and warm balmy days surrounded by magnificent landscape.

If this sounds like you, review the Position Profile HERE and apply now How to Apply: Please submit your application, including your resume and a cover letter detailing your relevant experience and availability. Application Deadline: 8th February 2024 Te Whatu Ora - Health New Zealand, Te Matau a Mui, Hawke's Bay in general encourages a workforce that is innovative, eager to learn and enhance their skills and is passionate about caring for our c.