Service Desk Team Leader Permanent, full-time The Office of the Auditor-General | Te Mana Arotake aims to improve trust and confidence in the public sector. The Auditor-General is the statutory auditor of all public organisations, playing a major part in ensuring that New Zealand's public sector remains one of the most trusted in the world. No other organisation, public or private, has the overview of the whole public sector that the Office of the Auditor-General has.

Service Desk Team Leader Are you an experienced tech professional with a knack for service delivery? Do you enjoy working in a dynamic environment? If so, we have an exciting opportunity for you We're looking for a Service Desk Team Leader who can guide our team to success. Key responsibilities Service delivery: Ensure the delivery of high-quality services, meeting targets and maintaining performance. Incident management: Take charge of incident management, handling critical incidents and requests.

Team management: Lead a team of professionals, creating a positive and productive work environment. Process improvement: Identify enhancements to service delivery processes and work towards reducing service incidents. Stakeholder engagement: Work with business stakeholders to establish robust support services for new systems.

Your skills A strong focus on service delivery and improvement. Excellent communication skills and the ability to build meaningful relationships. Proficient analytical and problem-solving skills.

Relevant technical experience in a support environment. Qualifications ITIL foundation qualification, preferably practitioner. Step into this key role and help us elevate our service delivery We offer our staff Learning and development opportunities.

Supportive, flexible working. Health and well-being benefits. 3% KiwiSaver employer contribution on top of your stated annual salary.

What we stand for People matter | Our independence is critical | We act with integrity and courage | We're here to make a difference We have a diverse and inclusive team that helps us to understand the issues facing the public sector and how these affect the lives of New Zealanders. We strongly welcome applicants from all backgrounds. If you have any support or access requirements, we encourage you to tell us when you apply so that we can assist you through the recruitment process.

You must be able to gain and maintain a Confidential national security clearance. Ordinarily, this means that you must be a New Zealand citizen, be a permanent resident, or hold a current residency class visa and intend to become a citizen when eligible. You must have a five-year checkable background in New Zealand, the UK, the USA, Canada, or Australia.

Use this online tool to self-check your eligibility for a security clearance (please note that this is not part of the formal security clearance process): www.protectivesecurity.govt.

nz/eligibility-tool. To find out more about us, visit our websites: www.oag.

parliament.