Darwin based role or an opportunity for someone to relocate to Darwin. International candidates encouraged to apply, sponsorship will be considered. The Company Our client is a commercial and industrial refrigeration and air-conditioning servicing and maintenance company in Darwin.

They are currently seeking an experienced Service Manager to join their team in Darwin. The Position An exciting opportunity has become available for an experienced Service Manager to join our client's team in Darwin. As the Service Manager, you will be responsible for overseeing the service department and ensuring the delivery of high-quality service to our customers.

This role requires strong technical knowledge of refrigeration systems, excellent leadership skills, and a customer-centric approach. You will be responsible for managing a team of service technicians, coordinating service activities, and ensuring customer satisfaction. As a Service Manager, you will play a crucial role in ensuring the smooth operation of the service department, delivering high-quality service to our customers, and driving customer satisfaction.

The Role Key responsibilities: Service Department Management: Oversee the day-to-day operations of the service department, including scheduling, dispatching, and coordination of service technicians. Ensure efficient utilization of resources and timely completion of service requests. Customer Service: Maintain a strong focus on customer satisfaction.

Respond to customer inquiries, resolve complaints, and address any service-related issues promptly and professionally. Build and maintain strong relationships with key customers. Team Leadership: Lead and manage a team of service technicians.

Provide guidance, training, and support to ensure high-quality service delivery. Foster a positive and collaborative work environment that promotes teamwork and employee development. Service Quality Assurance: Implement and enforce service quality standards and best practices.

Conduct regular inspections and audits to ensure compliance with safety regulations, industry standards, and company policies. Continuously improve service processes and procedures. Technical Expertise: Possess strong technical knowledge of refrigeration systems and equipment.

Provide technical guidance and support to service technicians. Stay updated on industry trends, emerging technologies, and best practices in refrigeration service and maintenance. Service Contracts and Agreements: Manage service contracts and agreements with customers.

Ensure contract terms and obligations are fulfilled. Collaborate with the sales team to identify opportunities for contract renewals and upselling of additional services. Inventory and Parts Management: Oversee the inventory of spare parts and equipment.

Ensure adequate stock levels and efficient management of inventory. Collaborate with procurement to source and purchase parts as needed. Reporting and Documentation: Maintain accurate and up-to-date rec.