Vacancy Title: Service Technician Vacancy Location: Auckland, New Zealand Engagement Type: Permanent; Full-Time Your Company Survitec are the worlds largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology. Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That is why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme Your New Role We are seeking a Service Technician to join our Service Operations team. In this role, you will be responsible for installing, maintaining, or repairing Survitec products across one or more product categories. Your primary focus will be on delivering high-quality service to maintain right-first-time results and operational efficiency.

Success in this role requires completing technical product training and demonstrating competence through assessments. What You Can Expect from the Role Key Responsibilities and accountabilities: Deliver service installation, maintenance, and repair activities to quality and safety standards, following standard work routines and focusing on key performance metrics. Actively seek opportunities for controlled continuous improvement, identify and communicate process improvement opportunities for implementation across the service footprint.

Professionally represent Survitec during customer interactions, utilizing extensive product knowledge to address technical questions regarding service requirements. Assist specialists in setting up and testing new products or processes; install complex systems according to your training and competence level, seeking guidance and support when needed. Conduct preventive maintenance inspections, identifying and diagnosing equipment and systems requiring emergency repairs.

Develop knowledge of Survitec policies, procedures, and relevant regulatory codes to ensure work adheres to these standards. Collaborate with the Service Operations Manager to plan your monthly schedule, ensuring appropriate operational manpower. Follow Survitec Health, Safety, and Environment policies, procedures, and mandatory instructions; identify and mitigate risks to safeguard the environment and the wellbeing of yourself and others.

Participate in assessments, development planning activities, and formal/informal training and coaching to improve your capabilities. Work towards competence in multiple product lines to become part of a flexible service operations workforce. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education and reading specialist materials.

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