Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).

Explore more on Cubic.com. Job Details: Job Title: Services Transition and Deployment Manager Date: 2023 Job Summary: The Services Transition and Deployment Manager provides leadership and direction for the delivery of pre- and post- sales services and support to customers (current and new) by identifying opportunities for improvements and value add to the customer.

The Services Transition and Deployment Manager is responsible for facilitating the operational / services components of service design and transition influencing the technical design to ensure that services can be transitioned into production and operated successfully. This role is responsible for leading a team that analyses operational processes and procedures, and provides a service to the customer services team as a whole. Additionally, the Services Transition Manager ensures that client perspectives are understood and addressed by business leaders resulting in improved delivery of products and services.

Essential Job Duties and Responsibilities: Under the direction of management, represent the services team as a key stakeholder during the Service Lifecycle of new and enhanced products or services ensuring that operational requirements are clearly articulated and factored into the design including performance, KPI/SLA measurement and reporting, monitoring and customer experience requirements Lead the analysis of new and changed solutions to ensure that they can be effectively transitioned into regional services including the development and implementation of relevant supporting processes and system configurations Act as a liaison across all functional areas, including business units, the technology departments, and outside vendors for regional services with respect to new and changed services Monitor, review and update services processes in partnership with the customer and services teams in line with global process guidelines Identify opportunities for efficiencies and innovation and lead a team that performs business analysis and prepares recommendations and business plans / cases as needed Build and develop strong relationships with Cubic customers and across internal departments Lead and enable service quality monitoring to the regional services team Ensure the local implementation of service transition initiatives capturing requirements to enable ensure the NZ services environmen.