Job Description

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Shop Manager

Victory D L Limited

Hamilton

Category Hospitality & Catering Jobs

We are seeking two dynamic and experienced Fast Food Shop Managers (morning and evening shifts) to lead our team and ensure the efficient operation of our fast-food establishment in Hamilton. The ideal candidates will be responsible for overseeing both kitchen and service staff, managing daily operations, and maintaining high-quality customer service. The Fast Food Shop Managers will play a pivotal role in upholding health and safety standards, managing inventory, and ensuring financial success within budget constraints.

This is a full-time position, requiring a minimum commitment of 30 hours per week. As a Shop Manager, your daily tasks will encompass: Staff Management: Supervise and lead kitchen and service staff, ensuring they adhere to company policies and standards. Select, train, and evaluate employees for both front-of-house and back-of-house roles.

Foster a positive and collaborative work environment. Purchasing: Arrange the purchasing of goods while staying within budgetary constraints. Monitor and manage inventory levels to prevent shortages or excesses.

Financial Management: Maintain accurate records of stock levels, sales, and financial transactions. Analyze financial reports and make informed decisions. Implement cost-saving measures without compromising quality.

Facility Maintenance: Ensure that facilities comply with health regulations and maintain a clean, functional, and appealing appearance. Oversee regular maintenance tasks to keep all equipment and facilities in optimal condition. Address any issues related to cleanliness or functionality promptly.

Customer Satisfaction: Interact with customers to assess their satisfaction with meals and service. Address customer concerns or complaints promptly and professionally. Implement improvements based on customer feedback to enhance overall experience.

Training and Supervision: Train and supervise waiting and kitchen staff to ensure consistent service quality. Conduct regular performance evaluations and provide constructive feedback. Identify training needs and implement ongoing development programs.

Guest Interaction: Greet guests and assist in taking orders as needed. Foster a welcoming and friendly atmosphere for customers. To excel in this role, our ideal candidate should possess the following qualities: At least one year work experience in a similar fast-food business Strong leadership and organizational skills Demonstrated reliability and a strong sense of responsibility Willingness to work flexible hours, including weekends and public holidays Capability to handle urgent tasks promptly Excellent communication and interpersonal skills Demonstrated honesty, trustworthiness, and a well-groomed appearance Knowledge of health and safety regulations Maintaining a drug and alcohol-free status If you are keen on becoming a part of our team, please include your responses to the following questions with your application: Are you currently residing in New Zealand? Are you a New Zealand c.

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