Description: Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

We are seeking a Software Engineering Manager to lead teams of software developers and QA engineers. This is a hands-on leadership role, and you are expected to plan projects, review code, and contribute where you have bandwidth. You will work across multiple stacks of technologies and will be in charge of building and maintaining the core parts of our platform.

The ideal candidate will have extensive experience as a hands-on software engineer as well as with leading engineering teams and driving technical initiatives. We are looking for a leader who is passionate about building innovative technologies, is customer-focused, and is able to work collaboratively in a fast-paced environment. The ideal candidate will also bring experience driving improvements in process and engineering maturity, best practices, and developing a culture of excellence and delivery.

You will collaborate closely with the product team, ensuring that the engineering team is delivering solutions that exceed customer expectations and align with the product roadmap. You will lead a team of talented and motivated engineers, providing technical guidance and mentorship while driving continuous improvement in quality, productivity, and performance. The majority of the team is based in Auckland, and we are ideally seeking a candidate who can work in the same time zone (NZT).

What You Will Do: Leading teams of software developers, QA engineers, and DevOps professionals to advance and maintain a cloud-based SaaS application for legal practice management. Introducing best practices for software development, drive improvements in process, and develop a culture of excellence in delivery. Standing up metrics and KPIs to measure team effectiveness, and ensure the team delivers high-quality software on time and within budget.

Measuring and drive improvements in product quality, change failure rate, cycle time, support escalations, and other quality metrics. Leading important technical decisions with an eye towards scalability, modernization, and maintainability. Providing regular updates to stakeholders across the organization.

Recruiting, interview, and onboard great people to your teams. Encouraging a safe and healthy work environment that is both supportive and challenging. Engaging in performance conversations and help align business objectives to career goals.

Who You Are: Inspirational leader: you are a leader who manages from the front and drives efficient processes and systems to deliver product outcomes. Empathy: you understand.