Station Support Officer, it starts with you Location: x2 positions available Tauranga and Mount Maunganui Based-WBOP Band D Shift, Permanent, Full-time NAV JR4660579 E t ki te kei o te waka, kia pakia koe e ng ngaru o te w. Stand at the stern of the canoe and feel the spray of the future biting at your face M te tnga | About the role The role of Station Support Officer is to provide customer service for our Front Counter based in Tauranga and Mount Maunganui but subject to rotation throughout the Western Bay of Plenty area. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner.

You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately. The role requires someone with excellent customer focus, be part of a high performing team, attention to detail with a can-do attitude. The role of a Station support Officer provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing, Court file preparation and file management.

Key Accountabilities: The ability to deal with challenging individuals in a customer services environment A sound knowledge of computer applications, in particular NIA and Microsoft suites Outstanding customer service skills and the ability to work hard in a team environment Prioritise workflow Manage time effectively to complete multiple files and meet deadlines Excellent verbal and written communication skills Ability to Problem-solve, work under pressure, and manage competing demands. He aha taau e kawe mai | What you'll bring Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others. Must have a driver's license To apply for this role, you must be a NZ or Australian Citizen or NZ permanent resident The successful applicant will be required to undergo a full reference and security check prior to any offer of employment being made This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

We will ask you questions based on "How we will deliver Our Business - Core Competencies" and the appropriate role level, i.e. Individual Contributor.

For more information on Our Core Competencies, please copy and paste this URL: https://www.police.govt.

nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf . These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time.

For more information on Our Values, please copy and paste this URL: https://www.police.govt.

.