Role purpose To run a profitable Travelex business in line with our gold standards, company Philosophies and operational systems. The Store Leader is responsible for the overall performance of their assigned store, reporting into the Area Manager. Key accountabilities Grow sales and profitability of the store measured by: Annual sales and profit growth.

Increased on-online/ATM sales. Customer retention Optimise the Customer Experience measured by: Following the C.A.

R.E selling model to maximise initial sales and future online sales Embrace the Digital mindset - Social Media-Google reviews- encourage customers to add a Google review, Instagram and Facebook Effectively train, coach, develop new starters and existing team members Maintain a safe, secure and compliant working environment measured by: KYC Error Rate Spot checks OCR Identify & escalate OHS/maintenance issues Store roster: Work with the Roster Specialist to ensure all stores are manned effectively for trade covering/approving Annual Leave/Sick Leave Customer Service: Provide outstanding professional service Act with honesty and integrity at all times to create high trust relationships with the team and all customers Customer objections- able to overcome customer objections and maintain professionalism at all times Leader & Motivator: Drive sales in store and fellow team members to success using the regions vision and business plan as a guide Set sales goals / deadlines on a daily basis and works to achieve and exceed these goals Inspire and motivate team members to achieve sales results and personal results by assisting team members to set and achieve their own goals Create an environment for success Lead by example in behaviour, attitude and sales performance : Store Leader (Airport) Initial: Training & Development: Joint interviews with Area Manager / and or team members Provide ongoing training and in store development, whereby each team member completes required Travelex training material Coach team members on the behaviours, sales skills and knowledge required to be a successful team member within Travelex Identify the needs and motivators of your stores team members and act accordingly Support with people management including performance management Product Knowledge: Demonstrate a strong knowledge of the features and benefits of all core products Make confident suggestions to customers, providing them with the product/s that suits and fulfils their needs Identify product knowledge gaps of team members and arrange training accordingly, involving relative stakeholders in the business Store Appearance: Understand the current marketing campaigns and publications and how they add value to the customer Ensure that the store is complying with the bright and shiny checklist and the correct POS/Marketing material is displayed Problem Solving & Analytical Skills: Assume a commercially balanced approach, being able to judge customer needs against Travelex's profitability Analyse store sales.