Position Overview As the Training & People Development Manager, you will be responsible for designing and implementing training programs to enhance workforce skills across various departments. Your role includes streamlining processes within and between departments, analysing operational quality, and fostering continuous improvement. Collaboration with department is crucial for guiding teams through transitions and building new processes, while also working closely with department leaders to identify training needs and promote a culture of continuous learning across divisions such as finance, operations, fulfilment, sales, and third-party services.

Key Responsibilities The Training & People Development Manager will be responsible for: Process Improvement Expertise: Actively contribute to the ongoing improvement of company processes, with a key focus on enhancing overall efficiencies. Training Program Development: Develop impactful training programs and comprehensive process documentation by conducting organizational needs analysis and creating opportunities for skill enhancement. Training Oversight and Implementation: Conduct training programs, oversee departmental processes, and implement robust training and development systems to enhance employee skills and capabilities.

Collaborative Business Process Optimization: Collaborate with department leads and the COO to refine and optimize business processes and activities, ensuring the development of effective and efficient procedures aligned with the company's objectives. About You 3 5 years experience in coaching, content and process writing, and training a team. Diploma-level of education or equivalent is preferred.

Prior background in writing training program, running workshops, coordinating a team, and coaching. Enjoys working with any learning capabilities personnel levels. Proficient in writing and documenting processes and policies.

Excellent interpersonal skills including verbal and written communications, as well as influencing and stakeholder management, to develop and grow relationships with stakeholders, colleagues and team members. Proficiency in designing and implementing comprehensive training programs, including: content creation, process documentation, workshop facilitation, and coaching personnel at various skill levels. Experience developing streamlined processes and educational materials, seamlessly integrating them into standard practices within the department for enhanced efficiency.

Proven ability to analyse and resolve routine challenges within a department, thereby minimizing the overall workload of the department. Demonstrated ability to leverage personal expertise in a role to identify and implement best practices, efficiently crafting comprehensive training guides. Proven success in training new hires, ensuring a well-prepared and proficient incoming staff.

Benefits: We offer a competitive salary, a great working environment and an opportunity to join a growing.