Location: Auckland, or working remotely from New Zealand Job Type: Full-time, permanent About MEGA MEGA, The Privacy Company, provides global services from its head office in Auckland. Built with privacy by design, MEGA offers a range of zero-knowledge encrypted cloud storage and communication solutions for individuals and businesses. We launched in 2013 and have grown to a global team of more than 200 people who are motivated by next-generation technology and design.

Currently, MEGA supports more than 300M registered users on our desktop, web, and mobile apps across all major platforms. About the role We are seeking a UX Researcher to join our multidisciplinary Design Team. As the second researcher in the company, you will play a pivotal role in the creation of user-centred solutions by producing actionable insights.

This is an intermediate role and you will receive mentorship and guidance as needed. Key responsibilities Conduct usability tests, user interviews, surveys, tree testing, concept testing, and other research to find actionable insights based on our users' needs. Support our designers and researchers in enhancing research processes, templates, and toolkits.

Collaborate with cross-functional product teams to identify and access research insights. Constantly advocate and communicate research to the broader company. Collaborate with Design and Product teams to define the research roadmap and planning.

Produce research artefacts to influence and support decision-making. About you We're looking for a highly organised and enthusiastic researcher. Our ideal candidate is an intermediate UX researcher or designer with research skills, or someone with social research experience (not necessarily within UX or Design) who is willing to migrate to UX.

We're also looking for someone who is excited to upskill in evaluative research and processes by conducting projects that will impact product and design decisions. You will need to have: at least 1 year of experience as a researcher excellent communication and collaboration skills an ability to tell stories that transform data into actionable insights familiarity with research process: from planning to executing, analysing, presenting, and documenting a research portfolio or a presentation of the research project you are most proud of, and what you are capable of doing. Nice to have but not essential Good knowledge of user-centred principles and applied methodologies.

Proficiency in quantitative research. Proficiency in using tools such as Maze, UserTesting, Figma, survey tools, and Excel or SPSS. A tertiary qualification in design, psychology, anthropology, sociology, or related fields.

At MEGA, people are considered our major asset. We welcome candidates with varied experiences, perspectives, and abilities to apply. We encourage applications from individuals of all backgrounds and are dedicated to providing equal opportunities regardless of ethnicity, place of origin, gender, sexual orientation, dis.