Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in peoples lives and help organisations use the power of tech to innovate and grow. About the Role (your why) At Datacom, we are dedicated to delivering innovative IT Managed Services and Customer Experience (CX) solutions that drive exceptional value for our clients. As a forward-thinking organisation, we constantly evolve to meet the changing needs of customers, adapt to technological advancements, and align with internal stakeholder priorities.

We are seeking a visionary product management leader with the ability to embed the product management discipline across the organisation, driving innovation and inspiring change. At Datacom, we value creativity and innovation. This role is pivotal in fostering a culture that empowers teams to think differently, challenge the status quo, and pioneer solutions that define the future of Managed Services and CX.

By continuously researching the market, identifying untapped opportunities, and leveraging visionary perspectives, youll lead initiatives from conception to delivery that create lasting impact. Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney, Auckland, Wellington and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance.

We therefore leave it to you and the team you join to figure out what works best! What youll do As the Associate Director Product is responsible for (but not limited to): Lead the development and delivery of innovative products and solutions in Managed Services and CX, driving Datacoms leadership position in these markets Define and evolve product strategies that reflect visionary perspectives and embrace cutting-edge tools, technologies, and business models Conduct thorough market research and analysis of customer wants and needs, prioritising insights that inform product development and decision-making Identify industry trends and disruptors to proactively position Datacom with innovative offerings aligned with future demands Drive the translation of customer requirements into actionable work programs with measurable business outcomes that empower change and growth Represent customer interests and advocate for customer-centric innovation in product design and development, ensuring their voice guides strategic initiatives Collaborate with cross-functional teams, including Datacom Sales and Delivery, to identify and pursue new opportunities that enhance Datacoms footprint in Managed Services and CX Foster a culture of innovation and continuous improvement by introducing creative ideas, modern processes, and methodologies to accelerate progress and amplify impact Ensure governance and risk management strategies adhere to applicable legislation, industry standards, and organisational priorities, facilitating authenticity and trust consistently We are.