Description Join AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years. As an AWS Technical Account Manager (TAM), you will provide architectural and operational guidance to New Zealand's largest and fastest-growing customers, helping them achieve maximum value from AWS services.

Additionally, we seek an Contact Center domain expert to join our NZ Enterprise Support team, focusing on Amazon Connect implementations and delivering deep technical expertise across this growing space. Key job responsibilities - You'll build solutions, provide technical guidance and advocate for the customer - Ensure AWS environments remain operationally healthy whilst reducing cost and complexity - Develop trusting relationships with customers, understanding their business needs and technical challenges - Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management - Consult with a range of partners from developers through to C-suite executives - Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers - With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS - Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning - Being part of a wider Enterprise Support team you'll provide post-sales, consultative expertise - Solve a variety of problems across different customers as they migrate their workloads to the cloud - Uplift customer capabilities by running workshops, brown bag sessions, etc. - Lead as the Amazon Connect/Contact Centre domain expert for the NZ Enterprise Support team As we continue to rapidly expand in NZ, you'll have plenty of opportunities to develop your technical, consulting and leadership skills.

You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications. A day in the life As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology.

You'll craft and execute strategies to drive our customer's adoption and use of AWS services. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.

You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://bit.ly/2AivWrM.

About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path,.