Play a pivotal role delivering technology solutions that directly impact schools and konga across Aotearoa Join a front-end digital product team or a fast-moving technical delivery team Bridge business needs and technical execution across networking, Salesforce, and service management initiatives About Us We are a crown owned technology company that provides faster, safer internet for Aotearoa New Zealands schools and kura, with an aim to improve digital learning experiences and educational outcomes for all. Since 2012 we have grown to support over 2,500 schools, operating one of the largest broadband networks in Aotearoa New Zealand, meeting the connectivity and cybersecurity needs of 900,000 konga and kaiako and accounting for nearly 25% of the countrys daytime business internet traffic. But were so much more than that.

Were building tomorrow, together! We believe in an inclusive approach that fosters collaboration with partners, customers, and each other for mutual success. About the Roles Were hiring two Senior Business Analystseach supporting a critical area of our technology delivery. Whether your strengths lie in user-focused digital product design or infrastructure and operational tooling , youll find a rewarding challenge here.

What Youll Be Doing across both roles: Lead workshops and interviews to uncover business and technical requirements Document user stories, epics, and acceptance criteria for development teams Map processes and journeys to highlight improvement opportunities Keep delivery aligned through scope management, comms, and stakeholder engagement Support UAT, training, and release activities to ensure smooth transitions In the Customer Portal team: You will work alongside product, design, and dev to create intuitive digital experiences for schools using our MyN4L portal. Translate user insights into digital experiences with wireframes and flows in Figma Define front-end behaviours, APIs, and data models with designers and developers Run story refinements and walkthroughs to validate features before build Track usage and CX feedback post-release and feed into the backlog What you will need to be successful in this team: Proven BA experience in agile, customer-facing product teams Hands-on experience with UX/UI tools like Figma, and familiar with front-end frameworks and APIs Ability to translate user journeys into structured, testable requirements Comfortable leading workshops, story refinements, and UAT support In the Engineering & Installs team: You will support the teams delivering our core infrastructureconnecting schools through secure, scalable services. Translate technical designs (e.

g. access control, firewall rules) into structured requirements Collaborate with engineers, schedulers, and PMs to optimise onboarding, delivery, and support workflows Prototype and refine Salesforce flows and delivery tooling Coordinate defect triage, rollout validation, and post-deployment follow-up What you will need to be successful.