At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters. The Position A healthier future. Its what drives us to innovate.

To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. Thats what makes us Roche.

We are looking for a Customer Experience Business Partner (CXBP) who will be responsible for transforming the mindset and the way we operate in making digital second nature in everything we do- to deliver value to patients, customers, partners and employees, anchoring on customer experience principles (simple, meaningful, seamless and consistent). Subject matter expertise in Omni-channel engagement Customer Experience (CX) Excellence Digital Capabilities & Culture within healthcare industry What you will be working on: As a CXBP, you will co-create the vision and lead digital thinking and digital customer engagement, focused on both patients and healthcare professionals across our portfolio of solutions in New Zealand (NZ). Your key responsibilities include but are not limited to: Digital Capabilities & Culture Develop and roll out a sustainable and comprehensive competency building and onboarding plan- to equip and strengthen the customer-centricity and digital expertise, capabilities, practices and behaviours in delivering meaningful customer experience Act as a catalyst by staying ahead of digital trends and technology; connecting opportunities with innovation; driving experimentation; and scaling beyond NZ Partner with the EpiCX (Customer Relationship Management) team to drive integration and harmonisation of data gathering, insights generation and analytics in enabling decision-making Customer Experience (CX) Excellence Lead the evolution of customer experience excellence in NZ, to enable a simple, meaningful, seamless and consistent approach Understand the current state of customers experience with Roche NZ- their preferred touch points/channels/journeys, and their fundamental needs/wants of great experiences Contribute to the development and implementation of measures to assess the effectiveness of our customer experience and digital maturity Omni-Channel Engagement Lead the development of affiliate omni-channel strategy- supporting the Disease Area teams to develop and implement fit-for-purpose engagement plans Lead Roche NZs digital marketing and promotional content, customer engagement platforms and ecosystem- collaborate with the platform/ system/ product owners in ensuring the ecosystem remains relev.