The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality.

Its been that way ever since. Were looking for an experienced, innovative, energetic, and responsible Cellar Door Manager to join our Brand Home Leadership Team on a fixed-term basis for 12 months. As a leader at Cloudy Bay you will bring your proven ability to motivate and drive people, setting the tone for the team, lead by example and develop strategies to achieve goals.

This is a fantastic opportunity for you to share your passion for hospitality and crafting memorable customer experiences to ensure a seamless and outstanding Brand Experience to all visitors of The Shed, our Central Otago Visitor Centre. Thanks to your team leadership skills you will support the Visitor Centres staff in developing our offerings and converting local and international visitors into ambassadors of Cloudy Bay. Although good wine knowledge is desirable, more emphasis will be placed upon organizational skills, customer service, sales ability and staff management skills.

The ability to multitask is essential. Our Visitor Centre (VC) is open five days a week Wednesday-Sunday, so successful applicants will need to be available to work weekends and public holidays. Your day-to-day will include: Setting and maintaining an outstanding level of Visitor Center (VC) customer service to all visitors.

Lead by example, demonstrating best practice service at all times Day to day management of Cellar Door and restaurant front of house operations Manage the VC roster and ensure appropriate staffing levels at all times in line with budgets Organise and supervise shifts Managing, coaching and constantly developing the VC team to keep their motivation and performance at the highest level Maintaining a positive, open and productive team dynamic and work culture within the VC team thanks to clear communication and a goal-setting approach Support our health and safety team to manage and implement our company health and safety operational requirements by taking on the H&S Representative responsibilities Support the achievement of the department financial KPIs Handle safely and securely all cash and assist with the security of the building and assets As required, provide sales updates on a weekly, monthly and or annual basis Coordination of events Focus on continual improvement High attention to detail Maintain, update, and ensure all VC staff are trained and work within the guidelines of the NZ Food Control Plan (VC kitchen) Requirements NZ Managers Certificate NZ Residency or a valid NZ work visa Minimum two years experience working in a similar role, supervising staff and overseeing Cellar Door or Restaurant operations Solid operational capabilities across all functions of the Cellar Door, including retail, tasting counter, event.