Introduction About Us: At Fidelity Life, we have been safeguarding the financial futures of New Zealanders for over 50 years, playing a key role in the countrys growth story. We are passionate about delivering innovative, customer-first solutions, leveraging the latest digital technologies to transform life insurance. We are seeking an experienced Cloud & Systems Engineer to support and evolve our hybrid technology landscape.

Role Overview: The Cloud & Systems Engineer will play a pivotal role in maintaining and enhancing both legacy on-premises infrastructure and modern cloud platforms (primarily Azure), ensuring seamless interoperability and operational continuity. In this role, you will bridge traditional infrastructure with cloud-native services, applying DevOps and Infrastructure as Code (IaC) practices, and collaborating across teams to deliver secure, scalable, and resilient solutions. If you want to be part of an experienced and collaborative group of engineers who excel at solving complex problems and making a real impact, we want to hear from you.

We are looking for someone who is not only technically skilled but also a true team player, someone who brings energy, determination, and a positive attitude. If you enjoy challenges, are willing to tackle difficult tasks, and consistently deliver excellent results, you will fit right in with our team. Description Key Responsibilities: Hybrid Engineering (Cloud & On-Prem): Operate and support both legacy and cloud platforms (Azure, Confluent Cloud, VMware, etc.

) Lead or contribute to cloud migration efforts Apply IaC and DevOps practices to automate deployments Triage and resolve incidents, monitor system health and security posture Maintain documentation for operational processes and compliance Collaborate with developers, security, and application teams Fulfil service requests within agreed SLAs Operational Support, Monitoring & Incident Management: Triage and resolve incidents across hybrid environments, escalating as needed Collaborate with internal teams and vendors to restore services and meet SLAs Coordinate ticket routing and resolution across multiple teams and providers Monitor system health, security posture (e.g., Defender and Tenable scores), and backups Ensure audit readiness and compliance through thorough documentation Documentation & Compliance: Maintain clear, up-to-date documentation for hybrid systems Support internal audits and ensure legacy systems meet compliance standards Collaboration & Continuous Improvement: Work cross-functionally with developers, security, and application teams Mentor others in hybrid system operations Identify opportunities to modernise legacy systems or enhance cloud operations Service Request Fulfilment: Deliver provisioning and other service requests within agreed SLAs Skills And Experiences What Were Looking For: 3 years supporting hybrid infrastructure in enterprise environments Experience with Windows Server, Active Directory, and physical n.