Job Description Summary The CT Applications Specialist is responsible for providing post-sale CT installation, training and customer service activities and support, including on site clinical in-servicing and go-live support. The CT Applications Specialist is also responsible for formal technical and clinical support during the sales process for the CT business. Responsibilities include providing required pre-sale product demonstrations (or clinical trial/site support).

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

tex Job Description Duties Include (but not limited to): Sales, Demonstration, and Installation - Provide technical and clinical support during the sales process of CT. - Provide application support to sales teams and assist in creation of selling tools - Demonstrate the full range of product features, including potential application, product capabilities and benefits to customers, aligned to the problems uncovered in the discovery phase, anchoring GE technology to solve the customer problem/s - Develop, coordinate, and deliver product training to customers on software, application and/or equipment use - Monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships - Manage clinical handover and complete installations check off with the customer - Provide a plan for follow-up and additional installation training, as needed - Manage and improve clinical customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer - Collate and contribute to the image library for tenders, demonstrations, and customer presentations Marketing & KOL development - Work with the modality/segment/clinical leader to develop and sustain Reference Sites/ Luminary collaborations, building Key opinion leaders' network in ANZ - Assist with Product and Commercial Marketing/Segments to integrate product roadmap requirements - Use market and product knowledge to aid sales team in developing sales, marketing, and customer service strategies Customer Satisfaction - Provide clinical, technical, and professional guidance as necessary to improve the customer experience - Work with Sales & Product Leaders to align applications activities with sales & customer needs, to meet business objectives - Produce well-written post-demo/training reports and provide regular feedback on customer satisfaction and needs - Share product enhancement ideas with the local channels to inform the make centre via CSO process - Raise product CSO from the field with urgency, provide feedback to SVC/Product teams to expedite fix - Follow customer CSO to fix, communicating with the customer, co.