Description Support the delivery of ACC's Huakina Te R Strategy Join an organisation that supports and develops yours career Mon - Fri, rostered shifts between 8am 6pm | Work from home options discussed following initial 6 months M mtou | About us ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if theyve had an accident Our vision is Tnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value. Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury. Our strategy, Huakina Te R is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Mori and achieving equitable wellbeing outcomes for Mori.

The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing. You can find more about ACC and the work we do here . M te tranga mahi | About the role As a Customer Experience Representative, you will be one of the first voices our customers hear on their way to recovery.

After a thorough induction and training period, involving a mix of both classroom and practical learning, youll start answering inbound calls from our clients and providers, ensuring they get the information and support they need. You will have opportunities to continually grow and develop your skills as a Customer Experience Representative and be trained to support our clients on emails and live chat as well as supporting our Business Customers. This role is an excellent entry-level position into ACC, where you will learn a lot about different parts of the organisation.

This will equip you with the skills and knowledge you need to progress your career within the organisation. This is a full-time role (40 hours per week), you will work Monday to Friday between the hours of 8am and 6pm on a rotating roster. We will let you know what hours you'll be working approx.

four weeks in advance. To learn more about the job click here . Mu | About you If you have some of the below qualities and you share ACCs core values that are centred around the well-being and safety of New Zealanders, then we want to hear from you! You are customer focused you will consistently provide a great customer experience and be confident in a phone-based role being the first point of contact for ACCs customers.

You have personal resilience you will be someone who can manage challenging conversations with the help of the tools we provide and have the skill set to manage your own wellbeing. You have clear verbal and written communication - you will be confident communicating with a diverse range of people from all different walks of life. You are adaptable and can work under pressur e - this is a fast-paced role, you will be comfortable working in a busy environment and b.