About our Team The Customer Onboarding Specialist is a key position working with new customers to ensure a smooth transition to LexisNexis solutions. Their responsibility will be to build strong client relationships and provide high quality support to new customers, in a manner that delivers on defined department objectives to protect/ increase LexisNexis revenues and create a wonderful customer experience. About the Role Onboarding Specialists will be required to utilize skills from training, education, experience, or certifications to fulfil their daily responsibilities.

This is a full-time role to be based in either Sydney or NZ primarily working from home to have flexible work-life balance. Responsibilities - Exhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis. - Manage and coordinate new customer onboarding activities and act as the primary contact for all issues and opportunities related to the customer during the onboarding process.

- Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider. - Initiate the escalation process for unresolved customer problems - Create onboarding documents and self-service training materials for customers - Act as positive role model by demonstrating continuous performance improvement, solid business skills and support of department/company objectives. - Promote excellence through high individual productivity, accuracy, and thoroughness- look for ways to improve and promote quality.

- Work effectively in a team environment by balancing team and individual responsibilities; Contribute to building a positive team spirit; proactively look for and act on opportunities to assist the team. Requirements - Fluent in English - Bachelor's degree or equivalent work experience. - A great attitude and professional disposition with demonstrated oral and written communication skills.

- Strong detail orientation and ability to follow defined processes - Self-motivated with solid time-management skills to completed required tasks. - Ability to use Microsoft Office applications (including Word, Excel, PowerPoint, and Outlook). - Experience with CRM systems a plus.

- Previous experience in a telephonic or customer facing position is preferred. - Keen problem solving and a commitment to providing resolution to customer issues on the first pass. - Dedication to meeting the expectations and requirements of customers and ability to gain the trust and respect of the customer.

- Highly motivated to work as a team player and perform as an individual contributor. - Experience working in a highly complex matrixed corporate environment is preferred. Work in a way that works for you We promote a healthy work/life balance across the organization.

We offer an appealing working prospect for ou.