About the role Our Onboarding team is growing! We're looking for our third Customer Onboarding Specialist to join our team as we scale globally. As an Onboarding Specialist at Halter, your focus will be on implementing our onboarding experience for our customers, a key element in delivering value through every step of the customer journey. You are fundamental to our mission of delivering remote onboarding at scale, ensuring that our solutions not only meet but exceed our farmers' needs.

In this role, you will be pivotal in executing our onboarding strategy, ensuring a world-class customer experience, effectively managing timelines, and driving product adoption among our farmers. Your efforts will directly contribute to our customers' success, demonstrating the tangible value of Halter through tailored onboarding experiences that facilitate seamless integration and maximise utility. This role is about more than just guiding new users; it's about creating lasting value that supports the growth and success of both our farmers and Halter.

We are looking for big thinkers who know how to get stuff done. We love people who are comfortable working in a dynamic, high-energy environment where they will be challenged daily. We want people who are passionate about nurturing exceptional customer experiences.

What your day could look like Facilitate the customer onboarding process from sales handover to the successful transition to the Customer Success team. Support the adoption of Halter's products by implementing onboarding activities that meet customer needs. Provide continuous support and guidance to customers throughout their onboarding journey, serving as their primary contact.

Engage in collaborative efforts with Sales, Customer Success, Marketing, and Product teams to deliver a cohesive customer experience. Identify and address opportunities to improve the onboarding process and enhance customer satisfaction and efficiency. Ensure a thorough and seamless handover of customers to the Customer Success team, including the transfer of essential customer information and insights.

Monitor, report, and respond to key onboarding metrics to improve the onboarding experience. Maintain effective communication with all stakeholders, providing updates on onboarding activities, outcomes, and areas for enhancement. Promote a positive onboarding experience, encouraging customers to advocate for Halter.

Who were looking for Customer Centricity: A proven track record of enhancing customer experiences across various industries, complemented by exceptional communication skills that foster strong customer advocacy. You'll be obsessed about all things customer! Critical Thinking: The ability to think critically and deeply to understand and resolve complex and unfamiliar customer challenges throughout the onboarding process. Proficiency in utilising data and analytical skills to continuously improve onboarding strategies is essential.

Organisational, Time, and Project Manage.