The Opportunity Join our team as a Customer Service Representative where youll be the primary liaison between our valued customers and branch network. Your main focus will be to ensure that our customers receive exceptional service throughout their journey with us, with day-to-day tasks involving the handling of customer enquiries, processing orders, and addressing any concerns or queries promptly and professionally. Embracing a cross-functional approach, youll have the opportunity to work closely with teams across the organisation, such as logistics and branch operations supporting our mission to help keep Kiwis safe on our roads.

Youll be joining a collaborative and vibrant team, and given full support and training to ensure you are perfectly equipped with all the knowledge and solutions you will need to help with customer queries. Location: NZ Napier Support office (105 Ford Road, Onewaka 4110) Hours: 40 hours rostered between 7:00am and 7:00pm Monday to Saturday. What were looking for Prior experience in a customer service role, ideally with phone or administration experience.

Excellent communication and problem-solving skills. Excellent multitasker. Confident with computers and using multiple systems.

Ability to work independently and efficiently while also ensuring availability to work agreed hours per week rostered between 07:00am and 07:00pm Monday to Saturday, with the Saturday worked on rotation within the team (generally once every 3 weeks). What we offer Full training and support to make sure you have the knowledge, confidence, and ongoing support that you need to excel. Opportunities for hybrid working one day per week after full training.

We offer a comprehensive wellness programme, including a free day-to-day health cover plan designed by Southern Cross to help you actively take care of your health and keep costs down. A fantastic reward programme - earn vouchers and discounts across 70 New Zealand businesses Groceries, Fashion, Health/Beauty, Home/Garden, Entertainment, Travel/Holiday. We offer a yearly $200 wellbeing fund to support the cost of a variety of activities or initiatives that help to improve or promote your Wellbeing in some aspect, these include but is not constricted to: Medical/Health related costs, Gym/Team fees, Immunisation/flu shots, Self-development classes, Sports equipment, Dietician, Opticians, Spa Day Visits.

A days paid leave in your birthday month. We offer our new parents 10 days paid leave to spend time attending appointments or just take time out to bond as a new family. We allow time for you to go out and support your community with a days leave to contribute to your community is some small way.

We also offer development opportunities for your career. Being part of the Belron group brings its bonuses as you can access jobs not just locally but internationally as well. About us Belron New Zealand (Smith&Smith, Laser and Exceed) Belron is the world's leading vehicle glass repair and replacement grou.