Job Details: Introduction [ insert business unit name ] is part of the Jonas Software Group of Companies that acquires, manages, and builds industry-specific software companies globally. With over 100 acquired companies and 2,500 employees globally, we have long realized that our greatest asset is our employee base. [ Insert individual business unit intro ] .

We are looking for a [ insert ] to join our high performing team [ customise for individual role ] . Your new role You will be primarily responsible for answering and logging inbound customer calls and providing a high level of service in resolving any customer queries or issues. Key responsibilities include: B e the first point of contact for our customers over a variety of channels phone, SMS, email, and chat Respond to incoming queries, t roubleshoo t technical issues, and provide an exceptional service for our customers E nsure all customer calls/tickets are logged, prioritized, and escalated appropriately Complete other ad-hoc tasks such as conducting basic training to customers over the phone, creating new sales orders , and collaborating with our internal team s on any software issues About you 2 years customer service experience Proven ability to navigate within computer Software ( prior Helpdesk experience not essential but welcomed) Proven ability to work within fast-paced environments Strong communication skills Our Culture and Perks Our parent company, Jonas Software, is an operating group of Constellation Software, Inc.

(CSI), a public company listed on the Toronto Stock Exchange (CSU.TO). CSI has revenues of over $3.

5 billion USD and over 20,000 employees across the globe. To help make your journey more enjoyable, we offer a range of benefits including: Employee Share Purchase Plan from our parent company Constellation Software Inc. Flexible leave offerings, including opportunities to purchase additional leave EAP Support, offering mental/physical wellbeing counselling How to apply If this sounds like the role and environment for you, wed love to hear from you To apply please submit your resume and cover letter with details of your experience and why you would like to join our team.

Business Unit: Scheduled Weekly Hours: 40 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and cust.