Your role To retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach. What you'll be doing Are you a natural relationship builder? Do you thrive on forging solid connections? Are you known for your creative problem-solving and negotiation skills? What We Need At Corpay , we are committed to delivering exceptional experiences to our customers, starting from their very first interaction with us. We value proactive, dedicated, and results-driven individuals who are passionate about helping our customers succeed.

Join our team as a Customer Success Specialist and play a pivotal role in ensuring our early-life customers have a premium service experience while setting them up for long-term success. Role Responsibilities As a Customer Success Specialist , your main objective will be to provide our early-life customers with outstanding service, ensuring they receive a seamless experience during their onboarding journey. Youll be empowered with a broad level of authority to resolve issues quickly and efficiently, handling first queries with precision.

Through proactive engagement, you will help customers succeed in their journey with us, guiding them to future success and fostering long-term relationships. Additionally, you will manage customer complaints and concerns with care, transforming challenging situations into opportunities for advocacy . The yearly salary for this role is $65,000 plus a monthly target incentive, and the working hours are Monday thru Friday from 1 0:30 am to 6:30 pm.

The key responsibilities of the role will include: Deliver a premium service experience for early-life customers, ensuring smooth onboarding and adoption. Resolve customer queries and issues on first contact, leveraging your delegated authority to provide swift solutions. Proactively engage with customers through outbound campaigns to support their success and help them get the most value from our product/services.

Manage and resolve any customer complaints or concerns promptly, striving for positive outcomes and customer advocacy. Collaborate with other teams to ensure a seamless customer experience throughout the entire customer lifecycle. Monitor customer satisfaction and gather feedback to continuously improve the customer experience.

Support the transition of early-life customers to ongoing customer success programs and account management. Tech-savvy and a ble to efficiently manage, prioritise, and process high volume customer queries and requests through compliant and effective use of CRM syste m. Remains calm and professional under pressure d isplay ing effective communication style resulting in quick problem resolution Able to q uickly establish rapport with customers, merchants or internal customers alike Builds great credibility to be seen as a subject matter expert and serve as a point of escalation.

Qualifications & Skills The successful candidate will have 3 to 5 years pr.