Are you looking for a new opportunity that will excite and challenge you everyday as well as helping people? Well we have a role for you This role will be part of our highly successful and growing Auckland Support Team to help us keep up with our growing IDEXX Veterinary software customer base. You'll support our global users on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimise their clinics business. We're looking for driven individuals who have a problem solving mindset and have a knack for helping others.

No two days are the same! We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers. So, what is IDEXX Veterinary Software? IDEXX Veterinary Software is a portfolio within IDEXX which focuses on software solutions to enhance the health and well-being of pets, people, and livestock around the world.

Here in Auckland, we develop a number of cloud platforms and applications. Were building a vertical SaaS platform for animal health that requires significant technical expertise to deliver. Solutions for practice management (PIMS), diagnostics, payments, client engagement, analytics & insight plus many more.

Were on a mission to build the best health technology business and we need you to help us do it! More about our tech? ezyVet helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. ezyVets the tip of the software spear, our main PIMS application. SmartFlow is patient workflow software designed to minimize bottlenecks and strengthen clinical processes in a veterinary practice.

Vet Radar enhances in-patient workflows, helping veterinary practices improve their clinical processes and deliver a higher standard of care. Vello gives everything a vet needs to connect with their clientsall in one place. It streamlines the ways they engage with pet owners with a single experience built for IDEXX PIMS.

With software-supported engagement across the life stages of a pet, pet owners become informed partners in caresupporting better health outcomes. Our journey is solving veterinary practices most pressing needs by focusing on innovation to drive meaningful improvements in animal health. A bit more about the role, you will: Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software Efficiently problem solve and manage tickets until resolution Deliver training webinars focused on specific features of ezyVet, & Vet Radar, upskilling yourself and our customers! Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self.