Work on a wide range of technically complex issues every day Dynamic position working for a team who are at the top of their game Two roles available - open to Auckland, Wellington or Christchurch based WFH environment Who are we: Network for Learning (N4L) is a Crown-owned technology company that provides faster, safer internet for Aotearoa New Zealands schools and kura. But were so much more than that. Were building a better tomorrow through innovation We aim to innovate for customer impact while encouraging our team to push the boundaries.

About the role: You will provide technical services to teams within N4L. You will also be the technical escalation point for customers. If the helpdesk is unable to resolve issues, they will forward them to you for more in-depth resolutions.

Additionally, you will support bulk requests and customer projects, determining the best ways to implement new technologies, products, and service solutions. You will play a critical role in training Tier 1/Level 1 support teams and enhancing the technical capabilities of our ICTs. 80% of your role will involve technically challenging case management, while 20% will be project work resulting from challenging incidents or project work requiring incident remediation or permanent corrective action (PCA).

Your Technical Background: A CCNA or NSE 5 certification (or equivalent experience); CCNP is highly desirable Comprehensive understanding of switching, routing and firewall technologies At least five years' experience troubleshooting and solving problems in a customer-focused environment. Experience working with Google products and services, as well as Cisco, Ruckus and/or Fortinet networking products. Knowledge of technical support issues related to Internet connectivity, firewalls, and PC troubleshooting, with the ability to communicate these complex topics in a simple, non-technical manner.

About you: You will have a passion for delivering exceptional outcomes for our customers. Be a proactive self-starter who thrives on identifying and executing tasks that drive success As a customer service professional, you will know how to provide a VIP service to ICTs and use your technical skills and excellent communication skills (written and verbal) to deliver outcomes. Why work for N4L: We use diverse technologies to take a creative approach to delivering meaningful outcomes for schools and kura.

Our culture encourages exploration and experimentation, inspiring our people to think creatively. Our preference is to upskill and promote internally before considering candidates outside N4L. Applications Close: 9th May 2025.