Flexible work environment WFH One of the worlds biggest networks of its kind Dynamic position working for a team who are top of their game Based in Christchurch About Us: Network for Learning (N4L) is a Crown-owned technology company that provides faster, safer internet for Aotearoa New Zealands schools and kura. But were so much more than that. Were building tomorrow, together! We believe in an inclusive approach that fosters collaboration with partners, customers, and each other for mutual success.

About the Role : As a Customer Support Specialist you play a vital role in delivering excellent outcomes & making a difference for schools & Kura across Aotearoa. On a typical day, you will handle phone queries, providing support and troubleshooting for various issues. You will also be responsible for managing the email queue and efficiently resolving client requests.

Typical cases you would be dealing with would include: Applying firewall changes and applying policies Filtering changes Supporting/troubleshooting Local Area Network including switching or managing access points Actioning failed equipment returns Dealing with general queries About You: We're looking for a Junior Network Engineer or someone with relevant experience/accreditation such as a Cisco Certified Network Administrator (CCNA) or NSE 4. A Certified Wireless Network Administrator (CWNA) qualification would also be highly desirable. Technical knowledge of Palo Alto, Fortinet, Ruckus, Active Directory, Radius servers, Google G Suite, Azure AD, Mail applications (e.

g. MailRelay), Allied Telesis and/or Cisco, Aerohive would be of benefit. To succeed in this position, you should have some experience in a customer facing or call centre environment, showcasing excellent verbal and written communication.

Attention to detail, initiative, and a focus on achieving great customer outcomes. This is the perfect opportunity to build on your career within the IT Industry. Why work for N4L: If youre passionate about technology and want to use your skills to make a positive impact on education, then youll fit right in at N4L.

Were building a better tomorrow, together by fostering an inclusive environment, promoting collaboration, and ensuring equitable access to reliable technology. Our culture values open mindsets, authenticity, and diversity, encouraging everyone to bring their full selves to work..