Grow your technical knowledge and skills in a supportive and collaborative environment Varied role with balance between handling phone calls and managing email queries 12 Month Fixed Term Contract CBD Head Office - WFH Flexibility Network for Learning (N4L) is a Crown-owned technology company that provides faster, safer internet for Aotearoa New Zealands schools and kura. But were so much more than that. Were building tomorrow, together! We believe in an inclusive approach that fosters collaboration with partners, customers, and each other for mutual success.

About the role: Are you passionate about providing top-notch customer service and resolving technical issues? Join our dynamic Customer Operations Team as the first point of contact, providing information, answering questions, and resolving problems for our customers. On a typical day, you will handle phone queries, providing support and troubleshooting for various issues. You will also be responsible for managing the email queue and efficiently resolving client requests.

Typical cases you would be dealing with would include: Applying firewall and filtering changes Supporting/troubleshooting Local Area Networks, including switches and access points Actioning equipment returns Responding to general ICT service queries This role is ideal for someone aiming to progress toward a Network Engineering career pathway. About You: You may be a Junior Network Engineer or someone working in an ICT helpdesk environment, with a strong foundation in customer service and networking fundamentals. Youre great with people, agile in high-pressure situations, and love solving problems collaboratively.

Youll bring: 25 years experience in a technical customer-facing or contact centre environment A minimum of Network or equivalent qualification CCNA or NSE 4 strongly preferred; CWNA desirable Knowledge across technologies such as: Firewalls (Palo Alto, Fortinet) LAN, switches, access points (e.g. Ruckus) Active Directory, Radius servers, Google G Suite, Azure AD Mail apps (e.

g. MailRelay) An understanding of network design concepts and cybersecurity trends Excellent communication skills and the ability to explain technical concepts simply Why work for N4L: At N4L, were building a better tomorrow together. We support equitable access to safe, reliable technology for every learner in Aotearoa.

Our purpose-led culture values authenticity, innovation, and collaboration. Youll enjoy: Working with a friendly, mission-driven team split between Auckland and Christchurch Ongoing professional growth in a fast-moving, impact-focused environment This Applications Close: 30 May 2025 For further information on this position, please email recruitment@n4l.co.

nz.