Tribe is a dynamic, 100% Kiwi-owned IT services firm with offices in Auckland, Hawke's Bay, Christchurch, and Nelson. We proudly support a diverse range of customers both locally and offshore. Our Christchurch office is located in the vibrant and exciting CBD.

At Tribe, we offer a supportive and fun work culture, competitive pay, and a comprehensive benefits package, including company-paid private health benefits. ROLE OVERVIEW: The Desktop Engineer is an important role within Tribe, making sure our customers are well supported and looked after daily! Whether it be working alongside your Tribe colleagues in the Technical Solutions Team or helping the wider team to achieve great outcomes the focus is always on creating that excellent customer experience. As a Desktop Engineer at Tribe, you'll be a key point of contact for escalated technical support, helping customers resolve IT issues efficiently.

You'll provide hands-on troubleshooting, as well as remote support assistance, and proactive maintenance to ensure smooth daily operations. This role involves working with a variety of technologies, from desktops and laptops all the way through to networks and cloud systems. You'll collaborate with senior engineers & practice leads, learn new tools, and gain exposure to diverse technology environments.

Problem-solving, customer interaction & relationship building, effective workload management and time keeping all form a key part of your role objectives. You will assist in directly supporting our NOC/SOC and Service Desk team when workloads dictate & conversely seniors from this team will pitch in to help when the need arises as well, as we are committed to customer service and getting the job done for our customers - they are the centre of our world! Along with all this engaging and fulfilling work you will need to make sure that you are delivering positive commercial outcomes for our Tribe, based on key service, ticketing and project deliverables specific to your role and to the overall team. You will bring insights and ideas to the team and engage proactively in your own personal development with the knowledge that Tribe values and is committed to your personal growth and learning opportunities as part of our wider business plan.

DESKTOP SUPPORT & ENGINEERING ROLE RESPONSIBILITIES: Deliver great support & service to customers. Act as a service lead (SL) for designated customers - acting as a 1st point of escalation for service requests and incidents from our Service Desk & NOC/SOC team. Follow up on-site customer work assigned to you including incidents, service requests, & project work as assigned from time to time.

Ask for help, learn & grow. Ask for timely support and help from others allocated to the customer team and other seniors within your team when you get stuck on an issue or project. Walk the floor at customer sites as requested or scheduled.

This activity is a great proactive way to check-in in to make sure everything is working okay, as.