Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, were committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of worktogether. Kick off your IT career and join the team of global IT professionals! What is the role Monday - Friday 38 hour working week.

Based on site in the education sector you would be the first point of contact for any IT related issues. Through face-to-face interaction and the ticket board you would provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems.

As part of this role, you will be completing daily timesheets which require attention to detail. Responsibilities: Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) Diagnoses and troubleshoot technical issues reported by clients.

Document and track client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution. Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description. Desirable: Practical technical knowledge in supporting and implementing: - Windows 11 - Windows Server 2022 - Azure Active Directory - Firewalls (FortiGate) - Switching (Ruckus, HP, Allied Telesis) - Wireless (Ruckus, Aruba/HP, Aerohive) - Printers/Copiers Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted) Who we are looking for Someone who is passionate about IT Someone who has recently completed their education or training in IT related courses and wants to kick off their professional career What we offer A friendly team environment with a strong technical support network. Opportunity to work with the IT industry's latest technologies.

Internal career growth for high performers and IT super-stars. An opportunity to earn while you learn. What we do New Era is a global IT integrator delivering Managed Services, Collaboration, Cloud, Data Networking, Security and Corporate AV Solutions to more than 12,000 customers.

Operating in 70 locations worldwide New Era brings our clients.