Job Description Job reference - 40924 Leadership, development and growth of a dynamic property management team A leader with a positive vibrant style is sought to support and nurture this valued Nelson based team 6 figure income and other benefits About The Rent Shop With over 30 years of experience, The Rent Shop has become a trusted name in property management across New Zealand. Operating in 12 locations nationwide, our Nelson/Tasman branches deliver exceptional service, fostering community connections, and supporting sustainable growth in the provision of reliable and innovative property management solutions grounded in professionalism and integrity. The opportunity We are seeking a strategic, results-oriented leader to join us as General Manager for our Nelson/Tasman operations.

This senior role offers the chance to oversee a dedicated team of 15 including Property Managers, Business Development Managers, and support staff, driving operational excellence, portfolio growth, and client satisfaction. This position requires an engaging leader with the ability to shape the future of our Nelson region operations while ensuring alignment with national standards and strategic objectives. Key responsibilities Leadership & Team Development Lead, motivate, and develop a team of 15 staff, fostering a high-performance and growth-oriented environment.

Oversee recruitment, onboarding, performance reviews, and ongoing professional development. Establish KPIs, manage performance, and identify future leaders within the team. Maintain a positive, productive work culture that promotes high morale and low staff turnover.

Operational Excellence Oversee property management activities to ensure occupancy rates above 98%, minimal arrears, and high tenant satisfaction. Manage rent collection, dispute resolution, and ensure compliance with legislation such as the Residential Tenancies Act. Supervise property inspections, maintenance, and repairs with detailed documentation and timely reporting.

Control costs associated with repairs and maintenance while maintaining quality standards. Establishing and pursuing short- and long-term branch goals, as well as driving individual and team success toward company and industry awards. Assisting with the strategic planning process, from development to monitoring.

Client & Community Engagement Deliver consistently high levels of customer service to landlords and tenants. Proactively communicate with clients, keeping them informed and educated about their investments. Build relationships within the Nelson community, supporting local initiatives and enhancing the brands reputation.

Compliance & Administration Ensure all operations comply with legal standards, health & safety policies, and national standards. Oversee administrative processes, documentation, and reporting, ensuring accuracy and timeliness. Health & Safety Take responsibility for team safety, ensuring policies are fit-for-purpose and properly implemented.

Identify gap.